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September 14, 2010

Internap - ecenta Joint Venture Benefits SMEs

By Mini Swamy, TMCnet Contributor

Internap (News - Alert) Network Services Corporation, a leading provider of end-to-end Internet business solutions, and ecenta, a leading global consulting firm specializing in advanced projects involving implementation of SAP (News - Alert) solutions have entered into a joint venture.

Internap will aid ecenta in the deployment of its hosted contact center solutions. Internap's Managed Hosting portfolio includes managed servers and managed storage along with data protection services, virtualization products, managed network products and advanced monitoring with 24/7 live customer support, and is backed by a 100 percent availability uptime service level agreement.

Ecenta's Sap Business Communications Management Solutions, designed essentially for SME customers, who are looking for customized, scalable applications that maximize productivity and improved service response times, will now have something to cheer about, as Internap integrates its solutions with SAP applications, enabling fast and easy deployment, flexibility to accommodate a distributed workforce, and the ability to grow quickly as business requirements change.

"Our new solution delivers competitive advantages to SME customers through integration with SAP applications, such as Customer Relationship Management and flexible, on-demand, customer service solutions,"Amit Venugopal, board member at ecenta, said. 

Venugopal added that they needed a hosting provider with a worldwide presence and a proven track record of performance and reliability. Internap's IP routing and Managed Hosting solutions would enable service transparency through a reliable, scalable, flexible, cost-effective network.

"ecenta is creating a unique delivery model that changes the way enterprises consume services anywhere in the world in a faster, easier manner," John Freimuth, vice president of managed hosting at Internap,said.

Freimuth added that Internap's combination of high-performance IP routing and Managed Hosting provided the uptime and connectivity that enables a positive user experience and a high-performance level for ecenta's customers. 

Internap's integrated solutions leverage the company's patented Managed Internet Route Optimizer network optimization technology, which selects the best path for Internet traffic by analyzing network characteristics like latency, packet loss and route stability

In a related news release, Internap Network Services Corporation, announced an expansion of the Houston data center at 1301 Fannin Street. A total additional 5,000 square feet of net sellable space will provide Houston colocation customers with a modern, highly-secure and weather-resistant facility for hosting business-critical data and applications.  

Mini Swamy is a contributing editor for TMCnet. To read more of her articles, please visit her columnist page.

Edited by Erin Monda

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